Product Support

Call Us

Toll Free (US): (877) 762-9790
International: +1 (678) 762-9790

Chat With Us

Mon.-Fri., 8:30 a.m.-5:30 p.m. EST

Start A ChatOur operators are currently offline.

Industrial Ratings, Certifications, and Compliances

Hope Industrial FAQs

View All FAQs

Can I use a stylus with my touch screen?

Yes, Hope Industrial touch screens use resistive technology, which is pressure-sensitive and can be used with any type of stylus, as long as it is not sharp or rough (which could damage the touch screen surface). We have also tested some specific stylus models that are suited for an industrial environment. More information is available on our blog.

Are Hope Industrial products RoHS / REACH / WEEE compliant?

RoHS is discussed further on our CE Certification and RoHS page. WEEE and REACH are discussed in detail on our REACH and WEEE Compliance page.

How often does the touch screen need to be re-calibrated?

After initial setup, the touch screen should not require periodic re-calibration. Installing new drivers could erase a previous calibration and at time re-calibration is done by preference since some users prefer a different calibration style (e.g.: pointer centered on the finger-tip vs. centered on the finger).

Which computer operating systems do the touch screen drivers support?

Drivers are available for a wide variety of current and legacy operating systems, including all major Windows versions, Microsoft Embedded operating systems, Apple Mac, and many others. A full list and downloadable drivers are available in our support section.

Can multiple touch screens be connected to the same computer?

Yes. Our touch screen drivers allow multiple displays to be connected to a single PC whether in mirroring mode (multiple screens showing the same desktop) or extended desktop (a single desktop stretched across multiple displays).

Our Windows drivers allow each touch screen to be calibrated independently whether you are using USB or Serial for connection to the PC. Once configured, the cursor will follow your finger to any connected touch screen. For configuration help or more information, please contact our support group for assistance.

Are your touch screens compatible with Linux operating systems?

Support for Linux-based operating systems is available through both native drivers, and by using driver-less methods that rely on the HID device compatibility of our touch screens. A full review of the available methods is available on our blog.

You may also contact our support group for information specific to your environment and applications.