Support Center for Industrial Monitors and Touch Screens

Hope Industrial will be closed on Thursday and Friday, November 27-28, for a company holiday.

Contact Customer Support

Free telephone support can be obtained by calling Hope Industrial Systems toll free at 877-762-9790 (1-678-762-9790 outside the U.S.) between the hours of 8:30 a.m. to 5:30 p.m. Eastern Standard Time.

For support via e-mail, contact our sales and customer service department at sales@HopeIndustrial.com.

Warranty and Repair Service

In order to receive repair service in or out of warranty you must get prior approval from Hope Industrial Systems.

To request warranty service you can call us toll free at 877-762-9790 (1-678-762-9790 outside the U.S.) or send an e-mail to support@HopeIndustrial.com. If we determine that service is needed we will give you a Return Material Authorization (RMA) number. This RMA number must be conspicuously marked on the outside of the shipping box. Hope Industrial Systems will not accept shipments not accompanied by the RMA number. You must ship or deliver the product to Hope Industrial Systems freight prepaid.

The Hope Industrial Systems service group will follow up with a problem report within one business day of receiving the product. Most repairs can be completed within 1-2 business days of receipt. No billable repairs will be made without prior approval.

For repairs not covered by warranty, a standard inspection fee of $50 will be charged to determine the nature of the problem. This fee will be applied to any necessary repairs.

For orders sold through our U.S. operations, we will return the product to you by the shipping method we choose in the U.S.A. at our expense. You must pay for shipments to locations outside of the U.S.A.

For products originally sold through Hope Industrial U.K., return shipping to and from Hope Industrial repair facilities and any EU member country (except Croatia, Cyprus, and Malta) will be provided using a pre-paid UPS shipping label sent via email.

Downloads

Touch screen drivers and software

Product Documentation

Manuals and documentation for current and past product revisions

Policies

Frequently Asked Questions